Valid Return Period

• You may return most items within 30 days of the delivery date for a full refund or store credit.
• To be eligible, items must be unused, in their original packaging, and include all original tags, accessories, and paperwork.

Final Sale & Non‑Returnable Items

• Items marked as final sale, clearance, customized, or part of a promotion are not eligible for return.
• Gift cards, personalized items, and items damaged after delivery are
  also non-returnable.
• All custom pieces are final sale and cannot be returned or exchanged.

Return Process

• Initiate your return through our online Return Portal using your order number and Shipping postal code.
• Select the item(s) you wish to return and the reason for return.
  
• Once submitted, you will receive an RMA number and return confirmation.
• Pack all item(s) to be returned securely in a box (you may reuse the original packaging or use another box).
• Include a print-out of your order confirmation email
• Include a note clearly stating your RMA number
• Ship your package using a post office or carrier of your choice to the return address provided in the Return Portal.
• You will receive an email notification once we receive your return, and again when your refund has been issued.

Returns are processed at:
Makena
4211 Waialae Ave
#2060 
Honolulu, HI 96816

For in-store returns, please see Store Locations here.

Shipping Costs

• Return shipping is the responsibility of the customer, except in cases of defective or incorrect items, which Makena will cover.
• Consider using insured/tracked shipping, as we are not responsible for returns lost in transit.

Condition of Returned Items

• Returns must be in like-new condition: unworn, unwashed, with no signs of use or damage.
• Missing items, including packaging or accessories, may result in a restocking fee or denial of return.

Refund Types & Processing Time

• Eligible returns will be processed within 7–10 business days of receipt.
• Refunds will be issued to the original payment method or as store
  credit if requested.
• Allow an additional 5–7 days for the funds to appear on your account.

Exchanges

• We do not offer direct exchanges. To swap items, return the original purchase and place a new order.

Defective or Wrong Items

• If you receive a defective, damaged, or incorrect item, contact us immediately with your order number and photos.
• We will provide a pre-paid return label and ship a replacement or issue a refund in full.

Cancellation Policy

• Orders may be canceled before shipping. Once shipped, follow the return process above.

Limitations & Exceptions

• Makena reserves the right to refuse any return that does not comply with
  this policy.
• Cases involving damage from misuse or late returns may result in a partial refund or no refund.

Contact Information

For any questions, please email us at aloha@makenahawaii.co